24/7 Professional Taxi Dispatching Services
Keep your fleet moving and every customer booking answered. Our experienced dispatchers operate directly inside your existing software—managing calls, driver allocations, and flight tracking around the clock.
Eliminate Dispatch Headaches and Keep Drivers on the Road
Running a taxi or private-hire fleet requires constant vigilance. Missed customer calls during peak rushes or chaotic night shifts lead to lost fares and frustrated drivers.
Outsourcing Ally provides experienced dispatch operators who understand the fast-paced nature of private hire and minicab operations. We answer passenger calls promptly, manage driver queues fairly, and handle flight delays so your fleet runs efficiently 24/7.
Seamless Remote Operations
We log directly into your existing software console and adhere to your custom pricing and driver queue protocols.
Comprehensive Fleet Dispatch Capabilities
Complete operational coverage designed specifically for private hire, minicab, and taxi fleets.
Live Inbound Booking Calls
Professional dispatch operators answer passenger calls in your fleet’s name, accurately capture pickup and dropoff points, provide price quotes, and input bookings directly into your dispatch system.
Intelligent Driver Allocation & Dispatch
Active monitoring of driver plots, queues, and job allocations. Our dispatchers manually intervene during edge cases to minimize dead mileage, optimize pickup times, and keep drivers moving.
Dedicated Driver Support Desk
Serve as a dependable central contact point for your drivers on the road. We handle address queries, customer contact requests, toll questions, and job reassignments swiftly.
Flight Tracking & Airport Transfers
Proactive flight monitoring to track inbound arrival delays or early landings, automatically adjusting driver dispatch times to prevent excess parking fees and waiting times.
Night-Shift & Weekend Surge Relief
Eliminate the challenge of finding dependable night and weekend dispatchers. We provide full round-the-clock shift coverage during your busiest operating hours.
Corporate Accounts & VIP Bookings
Specialized handling for priority corporate clients, executive transfers, and recurring account journeys with customized billing notes and dedicated vehicle preferences.
Designed for Fleet Operators
We understand the critical balance between customer satisfaction and driver retention.
Direct Console Login
Our dispatchers connect securely into your existing dispatch software without moving your fleet data or migrating systems.
Local Tariff & Zone Mastery
We learn your fleet’s exact zone maps, rate tables, fixed pricing, airport fees, and night surcharges.
24/7/365 Fleet Coverage
Reliable handover between shifts ensuring your dispatch desk never goes offline, even during holidays.
Driver Retention & Fair Distribution
Transparent, fair job distribution following your fleet’s queuing rules to maintain positive driver relationships.
Our 4-Step Dispatch Onboarding Process
A structured integration process to ensure flawless shift execution from day one.
System Access & Tariff Training
We securely connect to your dispatch software and document your fleet’s zone rules, pricing structures, driver policies, and account protocols.
Simulated Shadow Shifts
Our dispatch operators undergo shadowing sessions on your live console to master your specific geographic quirks and passenger preferences.
Live Dispatch Operations
We take over live call handling and dispatching during agreed shift hours, managing the queue, answering driver queries, and allocating jobs.
Daily Handover & Shift Logs
End-of-shift reports detailing booking volumes, unallocated jobs, driver notes, and corporate account highlights are delivered directly to management.
Supported Taxi Dispatch Platforms
Our dispatchers are experienced across the most popular taxi management suites in the industry.
Frequently Asked Questions About Taxi Dispatching
Find answers regarding software compatibility, remote access, geographic training, and shift coverage.
Our dispatchers have hands-on experience with industry-standard platforms including iCabbi, Autocab Ghost / 365, Cab9, Cordic, and TaxiCaller. We work directly inside your existing software via secure remote access.
We conduct extensive map study, postal code familiarization, and major landmark reviews before going live. Operators utilize integrated satellite navigation, Google Maps, and dispatch software geo-fencing to guide drivers accurately.
Yes. Many fleet owners manage their own daytime desk and rely on Outsourcing Ally exclusively for overnight shifts, weekend surges, and holiday cover. We provide seamless shift handovers.
We adhere to your established escalation and customer service guidelines. For lost property, we log vehicle IDs and contact the assigned driver; for disputes, we document details and escalate according to your policy.
Yes. Our operators access your software through secure connections with restricted user permissions set by you. We do not export or store your passenger or driver data outside your dispatch system.
Ready to Keep Your Fleet Running 24/7?
Let our experienced dispatch team take over your phone bookings, driver support, and night shifts so you can grow your fleet with confidence.